Frequently asked questions
Order support guide
Answers based on the current store, shipping and return information.
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Who operates this store?
Boll & Branch is operated by Deco Refreshments, Inc.. The business address is 2787 W Blackstone Xing, Fayetteville, Arkansas, 72704, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
Where should an approved return be sent?
Approved returns are directed to 2787 W Blackstone Xing, Fayetteville, Arkansas, 72704, United States. Follow the return instructions before shipping an item.
How can I contact the store?
Email support@bollanduuya.shop or call 4934335574. Support availability is Weekdays 9 AM to 5 PM.
Is there a restocking fee?
No restocking fee is charged for eligible returns.